Inquiries arrive at midnight, answers tomorrow
Guests browse and book at all hours. By the time you reply, they've already checked Booking.com.
5-minute setup
For hotels, B&Bs, and inns
An AI chatbot for hotels that answers guests when you can't
Capture booking inquiries at 2 a.m., reply to guests in their own language, and stop losing direct bookings to OTAs. Set up in 30 minutes.
50 free credits, no card
Live in minutes
Cancel anytime
Sound familiar?
Running a small property is rewarding, but the website never sleeps. Here's where most boutique hotels lose business.
Foreign guests give up before booking
A French family lands on your English site, has questions, and bounces because no one's there to answer in French.
Front desk can't pick up every call
Reception is checking in a tour group while three website visitors silently close the tab.
Direct bookings keep losing to OTAs
You pay 15-20% commission on bookings you could have won directly, if only someone had answered that question about parking.
How Simple Chat helps
What an AI chatbot for hotels actually does for you
Answers common guest questions instantly
Check-in time, breakfast hours, parking, pet policy, nearby restaurants. Trained on your real property info, not generic tourist data.
Captures booking inquiries day and night
When a guest is ready to book, the chatbot collects their dates, party size, and contact info, then emails you immediately. No lead is lost overnight.
Speaks 80+ languages automatically
A guest writes in Italian, the chatbot answers in Italian. German visitor asks in German, the chatbot replies in German. No setup needed per language.
Wears your brand, not ours
Your logo, your colors, your tone. The white-label option removes our branding entirely. Guests feel like they're chatting with your hotel, because they are.
Hotel features
Built for the way small hotels actually work
Every feature here exists because a real hotelier asked for it.
After-hours booking inquiries
The chatbot collects check-in date, check-out date, room type, and number of guests, then emails the inquiry to your reservations team.
Multilingual guest support
Auto-detects the visitor's language and replies in kind. Italian, German, French, Spanish, Portuguese, English, and 80+ others.
Local recommendation suggestions
Upload a PDF of your guest welcome book and the chatbot can suggest restaurants, beaches, museums, and walks the way your concierge would.
Email transcript on request
A guest can ask "email me what we discussed" and get a full conversation transcript, including your contact info for follow-up.
Human handoff when needed
When a guest needs a real person, the chatbot collects their question and notifies your front desk by email. You take over from there.
Visitor return memory
A guest who comes back later sees their previous chat, so they don't have to re-explain. Useful for long booking decisions. You enable the feature from the chatbot dashboard.
Why us
Why hotels choose Simple Chat
Multilingual out of the box
No per-language setup, no separate widgets. One chatbot, every guest's language.
30-minute setup
Paste your hotel info, upload your guest welcome PDF, copy one line of code into your site. Done.
Trained on your real content
Upload your existing materials. The chatbot answers in your tone, with your facts, not a generic AI personality.
Generous free trial
50 free credits, no credit card. Test it on your real hotel website before paying anything.
FAQ
Common questions from hoteliers
Can the chatbot actually take bookings?
Not directly. The chatbot captures booking inquiries, including dates, party size, and contact details, and emails them to your reservations team. You still take payment and confirm via your existing PMS or booking engine. We do this on purpose: real bookings involve room availability, payment, and rate plans that vary too much for a chatbot to handle reliably. Capturing serious inquiries 24/7, however, is exactly what your direct site is missing.
What languages does it support?
80+ languages, auto-detected. If a guest writes in Japanese, the chatbot replies in Japanese. If they switch to English mid-conversation, the chatbot follows. You don't configure languages individually; the system handles it. This is a major win for boutique hotels in Italy, Spain, France, Portugal, and Greece where international guests are the bulk of direct traffic.
How accurate is the chatbot?
It's as accurate as the information you give it. Upload your real guest welcome book, your check-in policies, your restaurant menu — the chatbot answers from those documents. For questions outside what you've provided, you can tell it to say "let me check with the front desk" and invite the guest to tap "Talk to a human" in the chat menu — they fill the handoff form and the request reaches the front desk by email, rather than the chatbot guessing. We recommend reading through your first week of conversations in the dashboard yourself — note what visitors asked and add anything the chatbot missed to the knowledge base.
How long does setup take?
Most properties go live in under an hour. You write a short system prompt describing your hotel, paste your welcome book or upload a PDF, customize colors and logo, then add one line of code to your website. We have a setup template specifically for hotels that pre-fills the prompts and structure, so you can be running by lunch.
What happens when the chatbot doesn't know an answer?
You configure that. Most hotels tell the chatbot to say "let me get a human to help with that" and trigger a handoff: the chatbot collects the guest's email and the question, then notifies you. You can reply when you're ready. This avoids the chatbot inventing answers and keeps your team in control of complex requests.
What does it cost compared to commission on a booking?
OTA commissions are usually 15-20% on every booking. The Simple Chat Starter plan is $20/month, which is roughly the commission on a single 1-night stay at €100. If the chatbot saves even one booking from going to an OTA in a month, it's already paid for itself many times over. See the pricing page for full details.
Can I cancel anytime?
Yes. Cancel from your dashboard, no obligations of any kind. Your chatbot keeps working until the end of your billing period.
Start in 30 minutes, free
Add a real concierge to your hotel website tonight. 50 free credits, no card required.