An AI chatbot for ecommerce that captures emails while it answers shoppers

A built-in form collects visitor name, email, phone, and a short message. You choose when it appears: as a gate before the chat (visitor must fill it before they can chat); as a gate with the visitor's first message pre-typed in the form (the message is forwarded to the chatbot as soon as the visitor confirms — works well when you want to qualify the contact before the bot starts answering); or after the visitor's first message (the form raises in place of the chatbot reply — more conversational, higher conversion). Captured leads land in your dashboard for review and CSV export. The form respects the visitor's consent, with a privacy checkbox before submission.

Whatever you upload. Most stores upload their shipping policy, return policy, sizing guide, About page, and FAQ as PDF or paste them in as text. The chatbot then answers questions like "do you ship to Canada?", "what's your return window?", "how do I know my size in your fit?", "what's the fabric?". For questions the chatbot can't answer, you configure a fallback — typically "let me get our team to follow up — what's your email?" — and the chatbot captures the contact for you.

Honestly, no — not in the way platform-native apps do. Simple Chat is a chat widget that loads via a script tag. It does NOT pull live product data, does NOT see your orders, customers, or inventory, and is NOT a Shopify App Store app. It works from the content you upload (policies, FAQs, sizing guides). If you need a chat tool that reads live product data and customer order history, you want Gorgias or your platform's native helpdesk. If you want an AI Q&A chatbot that captures leads and grows your email list — that's us. Leads export from the dashboard as CSV.

Most stores go live in under an hour. Sign up, upload your shipping/returns/sizing PDFs (or paste the text), customize colors and logo, then paste one line of code into your theme template. We have a setup template specifically for ecommerce that pre-fills the system prompt and structure, so you can be running by lunch. The biggest time sink is usually deciding what content to upload first — we recommend starting with shipping policy, returns, and a sizing/fit guide if you sell apparel. Add About and FAQ next. You can update the knowledge base anytime without re-installing anything.

The chat widget appears on every page where you've placed the script tag, including mobile views. It's a standalone widget — not part of your checkout flow. We deliberately stay out of checkout: if a shopper has a question mid-checkout, the chat is there as a side panel they can open without losing their cart. We don't inject anything into the checkout form itself, so we won't conflict with your payment processor or break a customized checkout. The mobile experience is full-screen, with a back gesture to dismiss — patterns shoppers already know from messaging apps.

The chatbot doesn't send abandoned-cart emails directly — that's your email tool's job (Klaviyo, Mailchimp, Omnisend, your platform's built-in flow). What the chatbot does is capture the email earlier in the journey, before the cart even exists. Once the email is in your list, your existing automation does the rest. If you want the chatbot to actively capture emails before checkout, set the lead capture to "before chat" or "with first message" — both timings get the email in your hands while the shopper is still engaged.

Yes. Cancel from your dashboard, no obligations of any kind. Your chatbot keeps working until the end of your billing period. You can export your leads and conversation history anytime from the dashboard while your account exists. If you ever want to pause for a slow season and resume later, you can downgrade to a smaller plan and upgrade again when traffic picks up — your chatbot configuration stays exactly as you left it.