Frequently asked questions

Click "Start free" anywhere on this site. Email and password, or Google. No credit card. You get 50 credits to try the product on your own data — enough to test across multiple AI models.

About 5 minutes. Pick a template for your industry, paste your FAQ or upload a file (PDF, Word, Excel or CSV), customize the colors, copy the embed snippet onto your site. That's it — no model training, no infrastructure, no developer needed.

No. The hardest thing you'll do is paste one HTML snippet onto your site. WordPress, Shopify, Wix, Squarespace, custom HTML — anywhere you can paste a script tag works.

A unit of usage. One credit roughly covers one chat reply on the lightest tier. Costs scale with the tier you pick: Simple = 1 credit/reply, Smart = 2, Advanced = 4, Ultra = 8. You set a default tier per chatbot — your monthly credit budget is the only ceiling, and you can spend it however your traffic needs.

Yes. Free trial = 50 credits, no credit card. Build a real chatbot, embed it, watch real conversations. When credits run out, upgrade or stop — your data stays yours either way.

No. On paid plans, credits reset on every billing cycle. The free trial is a one-time grant of 50 credits — when they're used up you can upgrade to a paid plan to keep going.

Yes. Cancel from the dashboard. You keep access until the end of your billing period, then your account drops back to the free tier. Your data stays.

Your chatbot shows an "offline" message and stops answering. On paid plans, credits refill at the start of each billing period. On the free trial, the 50 credits are one-time (no renewal) — upgrade anytime to instantly get more.

Once you activate a paid plan, the service starts immediately and your 14-day right of withdrawal ends — that's how digital services work under EU consumer law. As a goodwill policy, if within 14 days of purchase you've used less than 10% of your credits and you reach out in good faith, we may issue a partial or full refund at our discretion. Email [email protected].

Each chatbot is tied to one domain. To run a separate chatbot on another website, add the "Extra Domain + Chatbot" add-on at $10/month — each one gives you an additional chatbot slot for a new domain.

They live in your dashboard so you can read them, export them, or delete them. Visitor IPs are hashed before storage. We don't sell, share, or repurpose this data — it's yours.

No. Your knowledge base, your conversations, your settings — none of it gets sent into model training. The AI providers we route through don't train on API traffic by default either.

Yes. One click in Settings → Danger zone wipes everything — your account, your chatbots, every conversation, every lead. No hidden archive, no backups beyond the 30-day window we keep for billing reconciliation.

Yes. We publish a Data Processing Addendum (DPA), our Privacy Policy lists what we collect and why, and you control the data via your dashboard. Read the DPA in the footer.

Anywhere you can paste an HTML snippet. WordPress, Shopify, Wix, Squarespace, Webflow, Ghost, custom HTML, React/Vue/Next/Nuxt projects — it's a single async script that mounts a bubble in the corner. No build step, no server-side install.

80+ languages out of the box. The chatbot auto-detects the visitor's language from their first message and replies in the same one — no setup needed.

Yes. Brand color, welcome message, suggested questions, custom avatar, custom badge for the floating bubble, position (left/right). White-label add-on removes the 'Powered by' badge entirely.

Each chatbot is tied to one domain. To run a separate chatbot on another website, add the "Extra Domain + Chatbot" add-on at $10/month — each one gives you an additional chatbot slot for a new domain.